Frequently Asked Questions
Q.
What IS Horizons
LTD?
A. Horizons LTD has been a
consumer show exhibitor since 1987, and our sister company started
in 1981. We sell the home and garden products at the premier
home, flower, and garden shows, and the recreational products at the
best-known boat, car, motorcycle, and air shows, direct to the
consumer, nationally and internationally. Customers are given our
catalog with a purchase to order after a show.
Q. How do
I reach the company and what are the hours?
A. Just call us at (800)
969-4583. Telephone hours are 9:00 am to 5:00 pm, eastern
time, Monday through Friday. Our toll-free number is also on most of
our products and on most pages of our catalog that is given with
each purchase.
Q. Do
you have a showroom? Is it open to the public?
A. Yes. We are located in Conyers,
Georgia. The showroom is open to the public. Call (770) 785-7253
locally and we will give you directions.
Q. I
understand you carry leather, boats, golf carts, scooters, and
motorcycles, but I don�t see them on the Web site.
A . These items are only sold out of the
Conyers, GA showroom and not shipped, so we do not put them on the
national website, but you are welcome to come see us!
Q. If
I have a problem ordering online, what do I do?
A. The easiest thing to do if you
are having difficulty ordering online is to order by phone.
We use ShopSite Shopping Cart. Generally this allows for problem free shopping. When we do have a customer who has a problem most of the time the problem is that the customer's computer does not allow cookies. To order with this shopping cart and most other major shopping carts you must have cookies enabled. You can find out how to enable cookies from your help menu on your browser.
Other problems tend to occur when using some browsers other than Netscape or Microsoft browsers. AOL can cause problems for online shopping. If you use AOL and encounter a problem AND you have enabled cookies, we suggest you contact AOL to solve AOL problems.
Regardless of the problem you may encounter, please feel free to call us at (800) 969-4583, Horizons LTD, to place your order.
Q.
May I order your products wholesale?
A. Certainly! Just call
(800) 969-4583 and we will get the information to you.
The greatest gift of the garden is the restoration of the five senses. ~ Hanna Rion
Docklines
Q. Where are the coolers and dock lines manufactured?
A. We are able to offer such unusual warrantees because we are the manufacturer and these products are made in the United States of America.
Q.
Why can't I order dock lines through your Web site?
A. There are 3 different diameters of
dock lines available, and the lengths can range from standard to
custom. There are also multiple colors. The lines are hand-spliced
at the plant, and the manufacturer has strict guidelines on what
they will do. The lines Horizons LTD manufactures, however, can be
cut to any length you desire. We do not make ordering them online
available because of all the variables above. However, the
guidelines are on the
Docklines website to help you determine what you need, then just
call (800) 969-4583 to order.
Q.
Can I order your products wholesale?
A. Certainly! Just call
(800)969-4583 and we will get the information to you.
My green thumb came only as a result
of the mistakes I made while learning
to see things from the plant's point of view.
~ H. Fred Ale
Garden
Q.
If I have a problem with a garden product, what do I do?
A. It's extremely rare to encounter
a problem with our products. However, if you do have a problem, just
call us at (800) 969-4583 and we will help you rectify the problem.
DO NOT return anything without calling first, as you may
send it to the wrong address.
Q. May I
order your products wholesale?
A. Certainly! Just call (800) 969-4583
and we will get the information to you.
The fair-weather gardener, who will do nothing except when the
wind and weather and
everything else are favorable, is never master of his [her] craft. ~
Henry Ellacomb
